退換貨政策

依《消費者保護法》，消費者享有7天鑑賞期（含例假日）之權益（收到商品後隔天起為第一天）。

鑑賞期非試用期，商品需要全新未開封，且包裝完整的狀態，才能辦理退貨退款。超過鑑賞期恕無法退貨；收到商品後如有疑慮，請儘速聯繫客服

換貨說明：

依食品衛生考量，外包裝一經拆封，恕無法退貨
退回商品須保持全新完整狀態，附贈品亦須一併退回；如贈品未退回，將影響退貨權益
若商品有品質瑕疵、破損或短缺，請於到貨後 3 天內 email coffeestopoverblack@gmail.com，並附照片說明，以利換貨處理
境外配送不提供退換貨服務，消費者須自行承擔物流風險，請留意後再下單
申請退換貨時請向物流人員索取運單並妥善保管，以備後續查詢
注意：線上僅開放全部退貨申請，退貨運費由買家負擔；如因本公司發貨錯誤所致，運費由本公司負擔
如有其他退貨疑問，請 email coffeestopoverblack@gmail.com

換貨條件：

配送過程中商品包裝毀損
商品本身有瑕疵或品質異常
收到商品與訂單內容不符
請於收到商品 24 小時內拍照存證並 email coffeestopoverblack@gmail.com，客服將協助後續作業

換貨流程：

本公司委託物流（黑貓宅急便或新竹貨運）辦理換貨
不含指定換貨時間及樓層配送，請客戶配合至一樓完成交換

備註：

門市消費問題請先聯繫 coffeestopoverblack@gmail.com
對帳或退款問題請備妥訂單編號及訂購日期 email 查詢
故意棄單或拒收將列入黑名單，禁止再次消費
本站所有配送方式均無法指定到貨時間

客服信箱　coffeestopoverblack@gmail.com

客服專線　04-22080580（週一~六 11:00-19:00）

聯絡地址　台中市西區福龍街7號

LINE ID　 @385aqgkq

Product Return Policy

According to the Consumer Protection Act, customers are entitled to a 7-day appreciation period (including weekends and public holidays), starting from the day after the product is received.

Please note that the appreciation period is not a trial period. To be eligible for a return and refund, the product must be unopened, unused, and in its original, intact packaging.

Returns will not be accepted after the 7-day period. If you have any concerns upon receiving the product, please contact our customer service team as soon as possible.

Returns & Exchanges Policy

Due to hygiene and safety, opened packaging cannot be returned
Returned items must be in new, complete condition; include any free gifts; missing gifts affect eligibility
For defects, damage, or shortages, email coffeestopoverblack@gmail.com within 3 days of delivery with photos
No returns or exchanges for international orders; customers assume logistical risks
Obtain and retain courier documentation when returning for future reference
Only full-order returns are accepted online; buyers bear return shipping costs unless the return is due to our shipping error
For other return inquiries, email coffeestopoverblack@gmail.com

Exchange Conditions

Packaging damaged during delivery
Defective or poor-quality product
Discrepancies between received items and the order
Submit photo evidence to coffeestopoverblack@gmail.com within 24 hours of receipt; our team will assist

Exchange Procedure

Exchanges handled by contracted couriers (e.g., T-Cat or Hsinchu Cargo)
No specified exchange time or upstairs delivery; please have items ready on the ground floor

Notes

In-store inquiries: coffeestopoverblack@gmail.com
Account reconciliation or refund issues: provide order number and date in your email
Malicious order abandonment or refusal to accept delivery will result in blacklisting
No delivery option allows for specified arrival times

We appreciate your understanding and look forward to serving you!

Customer Service Email: coffeestopoverblack@gmail.com
Phone: 04-22080580 (Mon–Sat 11:00–19:00)
Address: No. 7, Fulong St., West District, Taichung City
LINE ID: @385aqgkq